Fiber FAQ

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What is Speed Up Fiber ?

Speed Up Networks was founded in 2015 and Speed Up Fiber is a part of Speed Up Networks. Initially, we provided ultra high-speed Internet service to apartments. Now we are also trying to extend our fiber-optic network directly to independent homes and businesses.

Is Speed Up Fiber Available for my area ?

Speed Up Fiber for independent buildings depend on the area. Once we receive like 50+ requests from a particular colony or area, then we go ahead with the deployment. So, you have to fill this form here and we will get in touch with you once your are is eligible for the deployment.

How fast is Speed Up Fiber ?

Speed Up Fiber will deliver Internet speeds of up to 100Mbps. That's more than 100 times faster than what most Indians have access to today. Speed Up Fiber Plans are same as regular broadband plans and you get the speed as per the regular broadband contention ratio and the plan you choose.

How do I get Speed Up Fiber ?

"How can I get Speed Up Fiber?" That's a question we get several times a day. Well in short, "customer orders is the primary driver of our construction and deployment schedule." Once we see a significant number of sign-ups in an area, we engineering team will determine deployment costs. The more the network costs us to build, the more customers we need to sign-up for service in that neighborhood, and vice versa.

We also deploy our construction resources to neighborhoods as efficiently as possible, so they can build the network and connect our customers over a short period of time. Once we've finished one neighborhood, we move on to the next area. This saves us money, and we pass that savings along to our customers.

How much does it cost ?

installation cost depend on site feasibility.
If it goes dead/broke after an year, you will need to purchase it from us for 2500 INR.

How long will the installation take ?

Once we receive significant number of registration from your area we check if the area comes under our fiber network or not. If it does, then it takes 5-7 working days to deploy the fiber infrastucture for that area. If your area already has the fiber coverage, then it takes just few hours to get you online, once our team reaches you.

Does it come with a Wireless Router ?

No, you will need to purchase the router yourself or you may buy Speed Up Router for 1000 INR.

What are the documents required ?

Identity Proof, Address Proof, Photo, Rent Agreement or Purchase Agreement.

What equipments goes in my house ?

Fiber Drop cable from your nearest Fiber Hub and the Setup Box Or Lan Cable.

Are the plans really unlimited ?

Yes, it is! Once you data limit is finished for the ultra high speed, you go into 100% full unlimited data transfer at FUP speeds.

Can you commit a download speed or streaming speed ?

NO, we cannot and we dont. Broadband doesnt come with any kind of commitment. Rest assured, we are the best in town.

Can I change my plan anytime ?

Yes! If you would like to change your plan in the middle of an active subscription, you will lose money. So, its always advisable to change your plan only when your current subscription ends. You may send the plan change request to [email protected]

How do I make my payments ?

Customer portal http://login.kutchtelelink.com/ You may login anytime, and goto Payments Tab, make your payment online. You may download your invoices directly from your user portal as well.

When should I contact my current Internet service provider to discontinue service with them?

We suggest you contact them no sooner than the day after your in-home installation. This will help you to make sure your services are not disconnected with them before your service with us starts.

How does your billing work ?

Our billing cycle is 30 days and its a prepaid service.
We bill for services and require payment a month in advance. Monthly invoices are emailed to you using the main email address you use to correspond with us. Prepayment of pro-rated service charges along with installation fees may be charged after you receive confirmation of your in home installation appointment. Further details will be provided you by our representative, if any.

How do I see my usage ?

Customer portal http://login.kutchtelelink.com/.in . It will show your usage session based not day based. If you are looking to see your usage on daily basis, you will need to restart your device and router once in a day.

How does the support work ?

email- [email protected] and mobile no 02832-221440,9979541440

Will there be any downtime ?

If there is a fiber cut, the minimum downtime is 3-4 hours, but we are always right on it and we fix it much quicker. If there is a fiber cut in the late night hours, then it will be fixed next day only, since residential fiber customers are not paying for priority support.

If you are a business user, its recommended to go for wireless backup from us, which would cost you extra 5000 INR, so even if the fiber gets cut, there wont be any downtime.

What plan is good or me ?

First off, you need to make sure, you have chosen the correct Plan for you. If you have just gone ahead and subscribed to the lowest available plan and finished the data limit in less than 10 days, then its a mistake. So, choose a plan depending on your usage and not because its cheap.
If you are an avid YouTube or NetFlix user, you should chose any of the HOME HIGH Plans only.

What do I do if Im not satisfied with Speed Up Fiber ?

You may send us a ticket at www.jethelp.in and we will look into it. If, the query seem vague or out of scope to us, we would just go ahead and suggest you to disconnect from our services. You are free to look for any other ISP who is ready for your questions, which Speed Up denies in residential broadband.

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